FAQ

Online purchases

Can I return my web purchase to store for a refund?

Can I exchange my online purchase in store?

What payment methods do you accept?

Do you accept money orders or cheques?

Can I process an order over the phone?

Is Wittner a secure shopping site?

Do you ship to P/O boxes?

Do you accept international shipments?

How long until my parcel arrives?

Can I change my web order after it has been placed?

How can I check the status of my order?

I have received two out of the four pairs that I ordered online. Where are the other two pairs that I ordered?

I have seen something I want in your store but I cannot see it online?

Who do I contact if I am having problems with the site?

Is a products sale price derived from its Original Retail Price? 

Can I redeem my Wittner Gift Card online?

Can I return my online purchase to store for a refund?

Refunds for all full price purchases are issued at the Support Office in the manner in which you paid for them, within two business days after the item is received. For all returns, please ensure that the item(s) are unworn and in the original condition in which you received them. You must also include your contact details and receipt to verify your purchase.

Refunds for all reduced products will have an E-voucher issued by the Support Office.

It is preferable for any returns to be sent back to the following address;

Wittner E-Store
107-111 Botany Rd
Waterloo, 

NSW 2017

 You may return your online purchase to any Wittner location within 14 days. The following will apply

• Full price merchandise you may select a Store Credit Note* or a refund processed through the Support Office 
• For reduced merchandise a Store Credit Note* or an E-voucher* to be issued by the Support Office. 

*Store Credit Notes are valid in Wittner stores only and are not redeemable for online purchases. These cannot be redeemed for cash or any other form of refund once issued.

If you would like any further clarification or direction on this matter please contact returns@wittner.com.au or call (03) 9428 1900 during business hours EST

Can I exchange my online purchase in store?

Yes, you can exchange your online purchase in store. Please contact returns@wittner.com.au or call (03) 9428 1900 and notify us of your contact details and the size and style that you require. The Support Office will advise you of a store nearest to you where you can exchange for the size you require.
For all exchanges, please ensure that the item(s) are unworn and in the original condition in which you received them and remember to include your receipt to verify your purchase.

What payment methods do you accept?

We accept the following payment methods for online purchases

- Paypal
- Visa & Mastercard

Do you accept money orders or cheques?

No, unfortunately we do not accept money orders, personal cheques or traveller’s cheques.

Can I process an order over the phone?

We do accept phone orders. If you wish to purchase a product from us over the phone; please Call (03) 9428 1900 and select 1 for Customer Service. Alternatively, you can email; support@wittner.com.au. We do not accept credit card payments over the phone; however you can process a phone order via direct transfer.

Is Wittner a secure shopping site?

Yes, Wittner is a secure shopping site. The website uses an electronic security system which is designed to protect your contact and payment details that you enter on the site. The web pages are encrypted with 128 bit encryption. When ordering online, please feel comfortable that both your contact and payment details will be secure over the internet.

Do you ship to P/O Boxes?

Upon delivery, shipments must be signed for. Therefore, a home or work address is preferred method of shipment. However, if a postal box is your only shipping option we will accept this delivery method.

Do you accept international shipments?

Yes, we do accept international shipments to all destinations around the world. International shipments will take between 7 and 14 business days to arrive, depending on your location.

How long until my parcel arrives?

- For all parcels delivered within Australia; expect your parcel to arrive between 3- 5 business days.
- For all orders shipped to New Zealand; expect your parcel to arrive within 5-10 business days.
- All International orders will take 7-14 business days.

Can I change my Online Order after it has been placed?

Once you have finalised your order it begins to process and you cannot make any changes online. However, if you have made an accidental error about the size or style, please promptly email support@wittner.com.au and we will try to rectify the mistake.

How can I check the status of my order?

Once we receive your order, we will send you a confirmation email with your order number and a unique Australian Air Express (AAE) con note number.

You can track your order using the AAE con note number at www.aae.com.au. For all international orders; you will receive a unique tracking number, this will inform you if your parcel has left Australia. You can view this at: www.auspost.com.au/international

If you have any queries about your parcel’s status, you can contact us via email on support@wittner.com.au

I have received two out of the four pairs that I ordered online. Where are the other two pairs that I ordered?

Occasionally, if you order multiple pairs, we have to source them from different stores. Therefore, your entire purchase may not arrive together. However, your total purchase will arrive within the desired time frames of delivery. If you have any concerns about your parcel’s delivery, please email support@wittner.com.au

I have seen something I want in your store but I cannot see it online?

We endeavour to show all our products available online and in our stores. Sometimes, in store or online, we may sell out of a particular style or size.If this occurs, email us at support@wittner.com.au and we will try our best to find the product for you. Our advice is, If you see something you like get in quick!

Who do I contact if I am having problems with the site?

Please email us your query at support@wittner.com.au or alternatively phone (03) 9428 1900

Is a products sale price derived from its Original Retail Price?

All sale items are reduced from the Original Retail Price. In some instances during the season, some styles are ‘Priced Fresh.’ This is when a style is priced at a lower value than its Original Retail Price. Items that are Priced Fresh are not considered to be on sale. If a Priced Fresh product does go on sale; please be aware that its Reduced Sale Price is taken from the Original Value. It is not taken from its Priced Fresh value. 

Can I redeem my Wittner Gift Card online?

No, unfortunately Wittner Gift Cards and Store issued Credit Notes can only be redeemed in store. If you are intending to purchase a voucher for on-line purchases you should opt for the Wittner E-voucher