Wittner VIP Soul Club
Join today and let your shoes love you back! Get a VIP card with your first purchase and earn
1 point for every $5 spent instore or online. Wittner VIP Soul Club – find out more.
Refunds for all full price purchases are issued at the Support Office in the manner in which you paid for them, within two business days after the item is received. For all returns, please ensure that the item(s) are unworn and in the original condition in which you received them. You must also include your contact details and receipt to verify your purchase.
Refunds for all reduced products will have an E-voucher issued by the Support Office.
It is preferable for any returns to be sent back to the following address;
107-111 Botany Rd
You may return your online purchase to any Wittner location within 14 days. The following will apply
*Store Credit Notes are valid in Wittner stores only and are not redeemable for online purchases. These cannot be redeemed for cash or any other form of refund once issued.
If you would like any further clarification or direction on this matter please contact firstname.lastname@example.org or call (03) 9428 1900 during business hours EST
Yes, you can exchange your online purchase in store. Please contact email@example.com or call (03) 9428 1900 and notify us of your contact details and the size and style that you require. The Support Office will advise you of a store nearest to you where you can exchange for the size you require.
For all exchanges, please ensure that the item(s) are unworn and in the original condition in which you received them and remember to include your receipt to verify your purchase.
We accept the following payment methods for online purchases
- Visa & Mastercard
No, unfortunately we do not accept money orders, personal cheques or traveller’s cheques.
We do accept phone orders. If you wish to purchase a product from us over the phone; please Call (03) 9428 1900 and select 1 for Customer Service. Alternatively, you can email; firstname.lastname@example.org. We do not accept credit card payments over the phone; however you can process a phone order via direct transfer.
Yes, Wittner is a secure shopping site. The website uses an electronic security system which is designed to protect your contact and payment details that you enter on the site. The web pages are encrypted with 128 bit encryption. When ordering online, please feel comfortable that both your contact and payment details will be secure over the internet.
Upon delivery, shipments must be signed for. Therefore, a home or work address is preferred method of shipment. However, if a postal box is your only shipping option we will accept this delivery method.
Yes, we do accept international shipments to all destinations around the world. International shipments will take between 7 and 14 business days to arrive, depending on your location.
- For all parcels delivered within Australia; expect your parcel to arrive between 3- 5 business days.
- For all orders shipped to New Zealand; expect your parcel to arrive within 5-10 business days.
- All International orders will take 7-14 business days.
Once you have finalised your order it begins to process and you cannot make any changes online. However, if you have made an accidental error about the size or style, please promptly email email@example.com and we will try to rectify the mistake.
Once we receive your order, we will send you a confirmation email with your order number and a unique Australian Air Express (AAE) con note number.
You can track your order using the AAE con note number at www.aae.com.au. For all international orders; you will receive a unique tracking number, this will inform you if your parcel has left Australia. You can view this at: www.auspost.com.au/international
If you have any queries about your parcel’s status, you can contact us via email on firstname.lastname@example.org
Occasionally, if you order multiple pairs, we have to source them from different stores. Therefore, your entire purchase may not arrive together. However, your total purchase will arrive within the desired time frames of delivery. If you have any concerns about your parcel’s delivery, please email email@example.com
We endeavour to show all our products available online and in our stores. Sometimes, in store or online, we may sell out of a particular style or size.If this occurs, email us at firstname.lastname@example.org and we will try our best to find the product for you. Our advice is, If you see something you like get in quick!
Please email us your query at email@example.com or alternatively phone (03) 9428 1900
All sale items are reduced from the Original Retail Price. In some instances during the season, some styles are ‘Priced Fresh.’ This is when a style is priced at a lower value than its Original Retail Price. Items that are Priced Fresh are not considered to be on sale. If a Priced Fresh product does go on sale; please be aware that its Reduced Sale Price is taken from the Original Value. It is not taken from its Priced Fresh value.
No, unfortunately Wittner Gift Cards and Store issued Credit Notes can only be redeemed in store. If you are intending to purchase a voucher for on-line purchases you should opt for the Wittner E-voucher