SHIPPING, RETURNS AND EXCHANGES

FREE SHIPPING  TO ALL AUSTRALIAN DESTINATIONS ON ORDERS OVER $99!

We aim to deliver within 3 - 5 business days almost anywhere in Australia. We dispatch using a premium courier service direct to your home or place of work.  

Upon placing your order an automated confirmation email will be sent to you confirming receipt of your order. A subsequent email detailing your tracking number will be sent once the goods are dispatched. 

To Guarantee Safe Arrival of your stunning Wittner goods, please specify a business hours address for delivery [PO Box delivery addresses are not preferred]     If the goods are being delivered to your home, please ensure someone is at home who can sign for the delivery. If no one is present to accept delivery, your purchase will be left in the most logical and secure location available or taken to the local post office or AAE depot, a card will be left. 

Track your delivery at www.aae.com.au  If you have any questions regarding your shipping please email us at support@wittner.com.au; or call on 130013shoe (7463)

For exchanges and refund information – click here.

INTERNATIONAL SHIPPING

The following table details international shipping costs. Please note, all costs are in Australian Dollars $AUD.

You are responsible for any customs duties, foreign taxes or other fees which may be imposed during the importation into your country. 

To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise". We are also prohibited by law from marking the order as a gift. 

SHIPPING TO NEW ZEALAND 

Allow 3–7 business days for delivery.

 To confirm dispatch from Australia go to www.auspost.com.au/international

SHIPPING TO ASIA PACIFIC USA, CANADA and MIDDLE  EAST

Allow 7 – 10 business days for delivery

To confirm dispatch from Australia go to www.auspost.com.au/international

SHIPPING TO THE REST OF THE WORLD

Allow 10 – 14 business days for delivery. 

To confirm dispatch from Australia go to www.auspost.com.au/international

Wittner Online Returns/Exchanges

At WITTNER we want you to be completely satisfied with your purchase so our returns and exchange policy has been designed to make dealing with Wittner as easy as wearing our shoes.

BEFORE YOU EXCHANGE OR RETURN

1. Retrieve your order number (refer top of the Wittner Sale Confirmation Email)

2. Make sure the product is not worn

3. Make sure it is able to be returned in its original Wittner box or packaging

4. Make sure you have the Wittner receipt received with the goods.

EXCHANGING SIZE

If you need to exchange your purchase for another size please contact our interactive sales team on 130013SHOE(7463) during normal business hours Mon-Fri 9-5.30 AEST or email support@wittner.com.au

Free return shipping is offered for size exchanges (i.e. We will send the new size back to you anywhere in Australia at no additional cost to you) however the cost to return the goods to us is born by you. 

RETURNS

Product that is not reduced (full price) can be returned for a full refund or credit either via; 

1. Visit any Wittner Store* (within 14 days of purchase), or by
2. Return post the goods to 107-111 Botany Rd Waterloo NSW 2017 (within 21 days of purchase) with all documentation enclosed.

Providing the goods are returned with the purchase receipt, in an unworn condition and in their original Wittner box. (PS – Our boxes are amazingly strong and most customers want to keep them for storage purposes) a refund will be processed by our interactive sales team within 48 hours of goods being received and in the same tender as the original payment. Please note that dependant on your bank; refunds may take up to 5 business days to clear.

RETURNING REDUCED OR SALE MERCHANDISE

1. To our Stores - Reduced or Sale Merchandise returned to our stores can be exchanged or a credit note* given where an exchange is not possible (an E-Credit voucher may be requested for online redemptions).
2. Via Post or Courier to 107-111 Botany Rd Waterloo NSW 2017 with all documentation enclosed. An E-Credit voucher* will be issued electronically back to you for these returns. 

 *A store generated Credit note can only be redeemed in store and an E-Credit voucher can only be redeemed online.

RETURNS WITHOUT A RECEIPT

Will be accepted and processed at the selling price applicable at the time of return. 

INTERNATIONAL ORDERS

All costs for international orders associated with shipping will be at the customer’s expense.  This includes purchases, exchanges and or refunds.