Wittner Shoes is committed to ensuring the confidentiality and privacy of our customers' personal information. Our privacy terms comply with the Australian Privacy Principles as detailed in the Privacy Act 2012.
We acknowledge that providing personal information is an act of trust and we take this very seriously. We will only use and disclose your personal information for the primary purposes of our business as a retailer when you have given consent to do so.
COLLECTION OF PERSONAL INFORMATION
We will only collect personal information if it is necessary for us to carry out our functions as a retailer. We will collect such information by lawful and fair means and in an unobtrusive way.
You may provide us with personal information about yourself each time you contact us via phone, email or fax or when processing an online order or subscribing to our VIP club. We may collect information such as; your name, contact details, some personal details and any other information you supply to us.
We obtain this information to provide you with information about our products and services and to also better understand our customers.
SECURITY AND ACCESS OF PERSONAL INFORMATION
The personal information that you provide to us will be kept confidential and secure and will not be accessible for unauthorised use, amendment or disclosure. Our staff are employed on the basis that they must protect the information you disclose. You can access the personal information that we hold about you, at any time, by contacting our Privacy Officer.
ENSURING ACCURACY OF THE PERSONAL INFORMATION WE HOLD
We will reasonably attempt to ensure that the personal information that we hold about you is accurate and up to date. If your details have changed please inform us with the correct information, so that we may update it. If you need to provide us with any changes to your details, please email firstname.lastname@example.org, or you can update them via the website.
DEALING WITH WITTNER ONLINE
Protecting the information that you disclose via the online ordering system is a priority at Wittner. When processing an online order, please feel comfortable that your information is secure. The website uses Secure Sockets Layer (SSL), an electronic security system, designed to protect your contact and payment details. All information that you enter in the Wittner Online store is encrypted with 128 bit encryption to secure your details.
WITTNER PRIVACY COMPLAINT PROCESS
If you are concerned with the way that Wittner has handled your personal information, please contact our Privacy Officer with your complaint. We will take steps to promptly resolve any concerns.
Phone: 03 9428 1900
Facsimile: 03 9428 1933